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Retail Store Manager

Clearly is seeking a dynamic individual to add to the success of our Retail team in Toronto as a Store Manager. 

What You Will Be Responsible For:

  • Manage with integrity in a way that promotes our culture, value and vision
  • Manage all areas of operations within the store to ensure the business is set up for sustainable financial growth, while fulfilling our service promise
  • Lead, mentor and manage all store staff
  • Set daily goals for the work group and coach to reach targets
  • Ensure that the store operates in compliance with the rules and regulations set by the BC College of Optics
  • Responsible for the reporting, monitoring and analyzing of key performance indicators for the store
  • Responsible for monitoring and analyzing the store's P&L on a consistent basis
  • Develop and manage the store's annual budget and expense compliance while continually identifying opportunities for improvement and areas of concern
  • Develop the roadmap of store need and make decision on store priorities
  • Perform regular industry, competitive analysis within the community in which the store resides, in order to identify opportunities to improve the store operation
  • Work with the team to set in place a loss prevention program for the store
  • Implement best practices to ensure the store operates in the most efficient and effective manner
  • Work with the Finance and Logistics teams to develop and maintain a schedule for inventory counts throughout the year at the store
  • Work with community partners and stakeholders with the company, such as the senior Retail management team, and Marketing, to ensure the amplification of foot traffic and store/clinic awareness
  • Full involved in the organization of in-store events to amplify the clinic, store and brand awareness
  • Manage existing customer relationships and outreach in your market for post purchase follow up and care
  • Ensure that product is merchandised to provide our customers with the most amazing Clearly experience and to maximize both AOV and conversion
  • Communicate any product or merchandise needs or opportunities to the appropriate stakeholders in our organization
  • Work directly with the Vision Care Team to improve customer experience, and relay information and feedback to increase efficiencies
  • Bring forward new ideas, initiatives, and improvements of existing functions
  • Solve problems with initiative, by asking questions, and creating winning results through a combination of proactive and analytic behavior. Be an entrepreneur!
  • Ensure all payroll is accurately managed for the store
  • Develop talent for your store, and maintain store staffing  levels  by recruiting, selecting, orienting, and training all team members
  • Handle customer escalations, assess and address customer complaints, and act as a liaison to resolve customer concerns       
  • Educate our customers on how to shop for glasses online
  • You are knowledgeable of our lens and frame products in order to educate and better assist our customers
  • Fully involved in the organization of in-store events to amplify the clinic, store, and brand awareness
  • Communicate with the Operations Manager  on a regular basis to inform and update on the progress of your store operation
  • Showcase the retail operations to senior leadership and partners during in market visits

What You Need To Do Your Job: 

  • Previous management experience in retail and/or optical industry
  • Post-secondary degree or certification related to management/business would be an asset  
  • Comfortable and confident in making business-critical decisions
  • Excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Excellent written and verbal communication and interpersonal skills 
  • Able to execute on timelines and expectations autonomously
  • Ability to effectively handle and manage confidential and sensitive information  
  • Strong leadership skills with the ability to coach and mentor team members in a fast-paced environment
  • Ability to remain calm under pressure and lead a team during high energy situations
  • Commitment to driving sales and lead the team to achieve individual and store targets 
  • Ability to analyze financial data in order to identify trends and problem areas that need to be addressed, in order to achieve and maintain high KPIs
  • Great organization and planning skills,  and ability to manage multiple situations simultaneously  
  • Strong problem solving skills, ability to plan and prioritize  
  • Genuine desire to make a difference in people’s lives 
  • Flexible schedule with the ability to work evenings, weekends and some holidays 

What We Offer You: 

  • Group Retirement Savings and Employee Shareholding programs 
  • Extended health, dental and vision benefits 
  • Flexible spending account 
  • Progressive paid vacation plan
  • Opportunities for career growth and development 
  • Company discount on contact lenses and glasses 

At Clearly we pride ourselves on having a team comprised of talented, innovative and dynamic individuals who are driven by an inner desire to be the best. 

Our progressive employee benefits, thriving corporate culture and engaging work environment led to our recognition as one of Canada's 10 Most Admired Corporate Cultures. Our team's continued efforts to change the way the world sees, especially through our Change the View project, has been recognized as the Best in the Biz Most Socially Responsible Company of the Year. 

To succeed on our team you must have an entrepreneurial mindset that embraces challenges, and understands the potential of the Internet as an innovative tool to buy eyewear. 

Applying for this position will allow you to be a part of something incredible.  Clearly is a company that thrives on a culture where we believe if you can envision it, you can do it.  We thank everyone who took the time to apply for this position, however, only qualified applicants will be contacted.

In compliance with the Accessibility for Ontarians with Disabilities Act, Clearly welcomes and encourages applications from individuals with disabilities. Please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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