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Vision Ambassador (Customer Service Representative)

At Clearly we pride ourselves on having a team comprised of talented, innovative and dynamic individuals who are driven by an inner desire to be the best. 

Our progressive employee benefits, thriving corporate culture and engaging work environment led to our recognition as one of Canada's 10 Most Admired Corporate Cultures. Our team's continued efforts to change the way the world sees, especially through our Change the View project, has been recognized as the Best in the Biz Most Socially Responsible Company of the Year. 

To succeed on our team you must have an entrepreneurial mindset that embraces challenges, and understands the potential of the Internet as an innovative tool to buy eyewear. 

Now is your chance to join our team. Clearly is seeking a dynamic individual to add to the success of our Vision Care team as a Vision Ambassador.  

Key Responsibilities of a Vision Ambassador:

  • Respond to inbound sales and customer service inquiries by phone and email, with a focus on customer satisfaction 
  • Verify customer orders  
  • Resolve returns and exchanges for customers 
  • Assess and address customer complaints      

Characteristics of a Successful Candidate:  

  • Excellent communication skills both written and verbal 
  • Organized and detail oriented  
  • Be a problem solver  
  • Must be able to multi-task & THRIVE in a fast-paced environment   
  • Type 50 wpm  
  • Internet and MS Office skills  
  • Good sense of humor & positive attitude go a long way!

We Offer You: 

  • Group Retirement Savings and Employee Shareholding programs 
  • Extended health, dental and vision benefits 
  • 100% MSP coverage
  • Flexible spending account 
  • Progressive paid vacation plan
  • Brand new, open concept Vancouver office, designed to inspire collaboration and innovation
  • Opportunities for career growth and development 
  • Company discount on contact lenses and glasses 

Applying for this position will allow you to be a part of something incredible.  Clearly is a company that thrives on a culture where we believe if you can envision it, you can do it.  We thank everyone who took the time to apply for this position, however, only qualified applicants will be contacted.

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